Privacy Policy

1. Information We Collect

Personal Information You Provide. We collect information you voluntarily provide when engaging our services, including: name, business name, mailing address, email address, phone number, billing and payment details, and any other information you choose to share.

Account & Platform Access. To deliver services, we may request login credentials or administrative access to your website, hosting, domain registrar, content management system, advertising accounts, social media profiles, analytics platforms, and related tools. Access is used solely for service delivery and is returned or revoked upon termination.

Technical & Usage Data. We may collect limited technical data through analytics tools, including browser type, device type, IP address, pages visited, and referring sources. This data helps us measure and improve campaign performance.

Communications. We retain emails, messages, and other correspondence exchanged between you and our team for service delivery, quality assurance, and record-keeping purposes.

2. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve the services you have engaged us to provide
• Communicate with you regarding your account, projects, approvals, and deliverables
• Process billing, invoicing, and payment transactions
• Analyze campaign and website performance to optimize results
• Comply with legal, regulatory, and accounting obligations
• Protect our rights and enforce these terms

3. Use of AI, Automation & Third-Party Platforms

Our services may leverage artificial intelligence tools, marketing automation software, and third-party SaaS platforms to support campaign execution, content creation, data analysis, reporting, and workflow management. Your data may be processed through these platforms in accordance with their respective privacy policies. We vet third-party partners for commercially reasonable data handling practices, but we are not liable for the privacy practices of independent third-party providers.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only under the following circumstances:

• With trusted service providers, software platforms, and subcontractors who assist in delivering our services, subject to confidentiality obligations
• With payment processors to facilitate billing and transactions
• With analytics and advertising platforms connected to your campaigns, as necessary for service delivery
• When required by law, regulation, subpoena, court order, or governmental request
• To protect our rights, safety, or property, or that of our clients or the public

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted communications, secure password management, role-based access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain client records, communications, and project files for as long as necessary to fulfill our service obligations, comply with legal and accounting requirements, resolve disputes, and enforce our agreements. Upon termination of services, we may retain anonymized or aggregated data for internal analytics purposes.

7. Your Rights

You may request to review, correct, update, or delete your personal information at any time by contacting us at the email address listed at the end of this document. We will respond to reasonable requests within 30 business days. Certain information may be retained as required by law or for legitimate business purposes.

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Customer Service Agreement

1. Service Structure & Term

Month-to-Month Engagement. All services are provided on a month-to-month, at-will basis unless a separate written agreement specifies otherwise. There is no long-term contract or minimum commitment period.

Service Activation. Services begin upon (a) written approval from the client, which includes email confirmation, and (b) receipt of the first monthly payment. Written approval and payment together constitute acceptance of these terms.

2. Billing & Payment

• All services are billed in advance on a recurring monthly basis
• Payment of each monthly invoice constitutes authorization to deliver services for that billing period and continued acceptance of these terms
• Fees are non-refundable once a billing period has begun, as payment covers committed resources, software costs, and production scheduling
• Late or missed payments may result in paused service delivery, removal of active campaigns, or suspension of platform access until the balance is resolved
• We reserve the right to adjust pricing with 30 days’ written notice prior to the next billing cycle

3. Cancellation Policy

Either party may end the engagement at any time with 30 days’ written notice. Because services involve committed hard costs—including software subscriptions, vendor fees, and pre-scheduled production work—the final 30-day period following cancellation notice remains billable.

Cancellation notice must be submitted via email to support@blackfeather.digital – Verbal or informal requests do not constitute valid notice.

Upon cancellation: We will provide an orderly transition, including transfer of account access and final deliverables, within a reasonable timeframe. Any outstanding balances must be settled before final assets are released.

4. Scope of Services

Services are delivered according to the selected package, tier, or written scope of work. Any requests for work outside the defined scope will be discussed in advance and may require additional fees, which will be communicated and approved before work begins.

We reserve the right to recommend changes to strategy, channels, or deliverables based on performance data and evolving best practices. Significant strategic shifts will be discussed with the client before implementation.

5. Client Responsibilities

Client agrees to:

• Provide accurate, complete, and timely information and materials required for service delivery
• Grant and maintain necessary platform and account access throughout the engagement
• Respond to approval requests, review cycles, and communications within a reasonable timeframe (generally within 5 business days)
• Maintain legal rights and proper licensing for all content, images, trademarks, and materials provided to us
• Comply with all applicable advertising, platform, and regulatory policies

Delays caused by client non-responsiveness or failure to provide required materials may impact timelines, deliverables, and results. Extended periods of non-communication (30+ days without response to material requests) may be treated as constructive cancellation.

6. Confidentiality

Both parties agree to treat as confidential any proprietary, financial, strategic, or business information shared during the engagement. Confidential information shall not be disclosed to third parties without prior written consent, except as required by law or as necessary for service delivery through vetted subcontractors or platforms bound by their own confidentiality obligations.

Confidentiality obligations survive termination of services for a period of two (2) years.

7. Third-Party Platforms & Tools

Our services rely on third-party platforms including, but not limited to, search engines, advertising networks, social media platforms, hosting providers, CRM systems, and SaaS vendors. We are not responsible for outages, downtime, algorithm changes, policy updates, account suspensions, data loss, pricing changes, or performance fluctuations caused by these third-party providers.

Where we manage platform accounts on your behalf, we will use commercially reasonable efforts to maintain compliance with platform policies. However, platform enforcement decisions are outside our control.

8. Marketing Performance Disclaimer

Marketing, advertising, and SEO results are never guaranteed. Rankings, traffic, lead volume, conversion rates, and revenue outcomes depend on numerous external factors beyond our control, including market conditions, competition, algorithm changes, seasonality, and client-side factors such as sales process, pricing, and customer experience.

We commit to applying proven strategies, transparent reporting, and continuous optimization, but we do not promise specific outcomes or return on investment.

9. Intellectual Property

Client-Owned Deliverables. Upon full payment, the client owns all final, approved custom deliverables created specifically for their engagement, including website designs, copy, and branded creative assets.

Agency-Retained Property. We retain ownership of all proprietary frameworks, methodologies, templates, playbooks, processes, and tools used in service delivery. These may not be reproduced, resold, or distributed without our written consent.

Portfolio & Case Study Rights. Unless otherwise agreed in writing, we may display non-confidential work samples, performance summaries, and client testimonials for portfolio, marketing, and case study purposes.

10. Indemnification

Client agrees to indemnify, defend, and hold harmless Blackfeather Digital, its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) client-provided content, materials, or data that infringe on third-party rights; (b) client’s breach of these terms; or (c) client’s violation of any applicable law or regulation.

11. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability for any claims arising from or related to our services is limited to the fees actually paid by the client during the most recent 60 days of service.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, business interruption, or costs of substitute services, regardless of the theory of liability.

12. Force Majeure

Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, cyberattacks, internet or infrastructure outages, utility failures, or acts of war or terrorism.

13. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith informal negotiation for a period of no less than 30 days. If unresolved, disputes shall be resolved through binding arbitration or in the courts of [State/Jurisdiction], and both parties consent to the jurisdiction thereof.

The prevailing party in any dispute shall be entitled to recover reasonable attorney’s fees and costs.

14. Modifications to Terms

We may update this Privacy Policy and Customer Service Agreement from time to time. Updated terms will be posted on this page with a revised effective date. We will make reasonable efforts to notify active clients of material changes via email.

Continued use of services or submission of payment after updated terms are posted constitutes acceptance of the revised terms. If you do not agree to updated terms, you may cancel services in accordance with the cancellation policy above.

15. Severability

If any provision of this agreement is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

This document, together with any written scope of work or service proposal provided to the client, constitutes the entire agreement between the parties and supersedes all prior discussions, representations, or agreements, whether written or oral.